Had a great experience with High Point Scientific

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WahooMike
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Had a great experience with High Point Scientific

#1

Post by WahooMike » Wed Jan 15, 2020 8:35 pm

A couple of weeks ago I ordered my first telescope, the Celestron NexStar 8SE. I ordered it, along with tons of accessories from Amazon as they had the best pricing. And for professional camera equipment, I have almost exclusively ordered from B&H over the past 23 years.

The other day I decided to call up High Point Scientific to see if they would price match B&H on the Baader Hyperion 8-24mm Zoom (out of stock currently with B&H, and more expensive with Amazon). Not only did they match the price, my sales consultant (Isaac) helped me with a ton of questions related to future purchasing. As I will eventually jump into Astrophotography (AP), he helped me figure out which imaging upgrades I would need in the future, like a proper Equatorial Mount (EQ) that will not only work for my 8" telescope tube, but will also work for my Canon EOS1DX DSLR when I want to shoot those amazing wide angle Milky Way images.

Customer service in this country (USA) has deteriorated quite a bit over the last couple of decades, so it was nice to have a kind, generous expert help me through the process. Isaac echoed much of what I've seen in these forums with regard to what NOT to buy, which with this hobby is almost as important as what TO buy. For instance, many have said here not to buy the Celestron Wedge in order to 'doctor' my mount to become an EQ mount for AP. Still, I thought it might be a good stop gap, but Isaac assured me it wasn't. He said that until I can afford an EQ mount, that it's better to use my scope and camera with lesser exposure time (under 30 seconds) and just stack the images, and that this would be as good an option as the Wedge. He said the Wedge, along with my camera, would cause significant balancing issues due to the weight.

Of course, the EQ mount is going to run me about $900 (same cost as the scope itself), but nearly $300 of that would have been my bad 'investment' in the Wedge, so I'll just wait and do the EQ thing properly when I have the money. And maybe it's not a bad idea to get used to stacking and the software processes that come with it, then move on to more advanced imaging later on.

Anyway, long story short is that I was very impressed with the service I received from HPS. I thought other newbies to this hobby might want to know. Experts, who do you typically use for product purchases?
Cheers!
- Mike (Go Hoos!)

Scope & EPs: NexStar 8SE, Baader Hyperion Zoom Mark IV 8-24 EP (72°)
Filters, Etc: Celestron f6.3 Corrector-Reducer, Orion Variable Polarizing Filter, Celestron 94244 8" Solar Filter, Celstron 94009 Lens Shade, Celestron Vibration Suppression Pads, SkyPortal Wi-Fi Module
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#2

Post by russmax » Wed Jan 15, 2020 8:41 pm

I'm also a High Point Scientific fan, but there's a few things I can only find at Agena Astroproducts.
--Russmax
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Celestron AVX 8" SCT & Omni XLT 102 AZ
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#3

Post by Bigzmey » Wed Jan 15, 2020 8:45 pm

I bought a few scopes and accessories from HPS over the years, never had any issues with them. Same goes for Agena.
Scopes: Stellarvue: SV102 ED F7; Celestron: 9.25" EdgeHD F10, 8" SCT F10, 6" SCT, F10, Omni 150R Achro F5, Onyx 80ED F6.3; Meade: ST80 Achro F5.
Mounts: ES Twilight I, Bresser EXOS2, SW SkyTee2, AzGTi, UA MicroStar. Binos: Orion 15x70, 10x50, Nikon 8x40.
EPs: Pentax: XWs; TeleVue: Delites, Panoptic, Plossls & barlows; ES: 68s; Vixen: SLVs; Baader: BCOs, Aspherics, Mark IV; Meade: UWAs & Plossls.
Diagonals: Baader: BBHS mirror, Zeiss Spec prism, Clicklock; TeleVue: Evebrite. Filters: Lumicon, Baader, Astronomik.
Observing: DSOs: 1694 (Completed: M110, H1, H2. In progress: H3: 195, H2,500: 1272, S110: 77). Doubles: 1103, Comets: 13, Asteroids: 73
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#4

Post by prowler75 » Wed Jan 15, 2020 9:01 pm

I usually order my gear from either Agena Astro or High Point Scientific. I've never had any issues that required me to call, but I've never had any issues with them either. :)

Customer service has gone downhill with quite a few companies. As a former Director for a large call center that was outsourced to support a major wireless carrier I tell you the one reason why...companies don't want to pay for it! "Who can do it the cheapest?" is the name of the game and if you're the guy with the account you have to run things ridiculously lean to make your margins. Things like taking the time to train people correctly or paying them decently for what they do go by the wayside. That's why I got out of the business not long ago!
Craig
Telescopes: Zhumell Z12, Orion XT8, Explore Scientific FL-AR127/1200, Celestron Omni XLT AZ 102, Tasco 8v
Eyepieces: GSO 30mm, Explore Scientific 70° 25mm, 82° 18mm, 11mm, 8.8mm, 6.5mm. KK Orthos 12mm and 9mm
Binoculars: Oberwerk 15x70
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#5

Post by Lady Fraktor » Wed Jan 15, 2020 9:05 pm

Which EQ mount was recommended?
Proper Telescopes: Antares 105 f/15, Celestron 150 f/8, Stellarvue NHNGDX 80 f/6.9, TAL 100RS f/10, TS 102 f/11, UR 70 f/10, Vixen ED115s f/7.7
Mounts: Celestron AS-GT, Celestron CG-5 w/ Argo Navis & tracking motor, SLT w/ pier & tripod mods, Manfrotto 028b w/ SV M2C, Mantrotto 055Pro w/ 128RC, TAL MT1C, Vixen SXP w/ HAL-130 & half pier
Diagonal: 2" A-P Maxbright, 2" Baader Herschel Wedge (P), 2" Zeiss/ Baader Amici Prism (DX2), 2" Orion Amici Prism, 2" Stellarvue DX, 2" TeleVue EverBrite
Eyepieces: Antares to Zeiss
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#6

Post by WahooMike » Wed Jan 15, 2020 9:46 pm

Lady Fraktor wrote:
Wed Jan 15, 2020 9:05 pm
Which EQ mount was recommended?
I explained that I was looking for a good Eq Mount that would support my 8SE as well as a larger DSLR. He suggested this one...

Celestron AVX
https://www.highpointscientific.com/cel ... ount-91519
Cheers!
- Mike (Go Hoos!)

Scope & EPs: NexStar 8SE, Baader Hyperion Zoom Mark IV 8-24 EP (72°)
Filters, Etc: Celestron f6.3 Corrector-Reducer, Orion Variable Polarizing Filter, Celestron 94244 8" Solar Filter, Celstron 94009 Lens Shade, Celestron Vibration Suppression Pads, SkyPortal Wi-Fi Module
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#7

Post by chartram » Wed Jan 15, 2020 10:39 pm

I will tell you that HPS has been my first stop for everything since 2011... their customer service is fantastic... and I will also tell you from ownership experience that the AVX is an awesome mount, but with my 8” Celestron SCT (edge HD) it did not do well. My recommendation would be the Atlas or Skywatcher equivalent for an 8” SCT. Going from the AVX to the Atlas (in my case the NEQ6) was a game changer. If you are dead set in an AVX, you will have far more fun with a 600mm or less refractor. But I regret selling the AVX to this day, it was a wonderful grab and go.

But this is about Highpoint lol. They are indeed a great company that embraces the importance of good customer service- best of luck and clear skies!

Mike
Mike Chartrand
Scopes: WO Star 71 Gen-II (F/4.9), Orion ED80 (F/7.5), Celestron 8" Edge HD (F/10)
Cameras: ZWO ASI1600MM w/ Baader 1.25" LRGB & Narrowband Filters, ZWO ASI174MM mini, Starlight Xpress Lodestar X2
Mount: Skywatcher NEQ6 Pro
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#8

Post by kt4hx » Wed Jan 15, 2020 11:13 pm

Never had any issues with HPS, and in several dealings they treated me right. They resolved a couple of small issues over the years without any questions asked. I can say that Agena has also been excellent as well and I've had no issues with any orders from them.
Alan

Astro Sky 17.5 f/4.5 Dob || Apertura AD12 f/5 Dob || Zhumell Z10 f/4.9 Dob
ES AR127 f/6.5 & ED80 f/6 on Twilight-II || Apertura 6" f/5 Newtonian on Twilight-I
ES 82° 24mm, 18mm; Pentax XW 70° 10mm, 7mm, 5mm + 2 inch and 1.25 inch Barlows
DGM NPB Filter || Orion Ultra Block, O-III and Sky Glow Filters || Baader HaB Filter
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#9

Post by helicon » Wed Jan 15, 2020 11:39 pm

Glad that you had a good experience. I have not dealt with HPS but I have had good experiences with B&H Photo with regard to mounts.
-Michael
Various scopes, 10" Zhumell Dob, ES AR152, AWB 5.1" Onesky newt, Oberwerk 25x100 binos, two eyeballs
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#10

Post by Mac » Thu Jan 16, 2020 12:01 am

B&H Photo sent me an Explore Scientific ED-102mm, single boxed, missing documentation, cracked front lens ( inside damage ) which clearly had been opened and returned by a previous customer. Anyone who has ever shipped anything would have never done so in the box they shipped in.

They promptly replaced it but charged me shipping and took forever to get my credit.

HPS and Agena Astro have been great.
Mac

Scopes : Explore Scientific ED102 Triplet APO - Celestron 6" SCT - Orion 50mm
Mount : AVX EQ | Software : KStars - EKOS - Stellar OS | Cameras : Nikon D7500 ZWO ASI120MM
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#11

Post by helicon » Thu Jan 16, 2020 12:26 am

My mount was purchased through B&H but was actually drop-shipped from Explore Scientific in Arkansas. Sorry your experience was not so good.
-Michael
Various scopes, 10" Zhumell Dob, ES AR152, AWB 5.1" Onesky newt, Oberwerk 25x100 binos, two eyeballs
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#12

Post by WahooMike » Thu Jan 16, 2020 2:57 am

chartram wrote:
Wed Jan 15, 2020 10:39 pm
Going from the AVX to the Atlas (in my case the NEQ6) was a game changer.
Mike
After reading into this, it appears the
Sky-Watcher EQ6-R Pro is a much better choice. But I might need to win the lottery first. Looks like I'll be sticking with my Alt mount for a while. #stacking
Cheers!
- Mike (Go Hoos!)

Scope & EPs: NexStar 8SE, Baader Hyperion Zoom Mark IV 8-24 EP (72°)
Filters, Etc: Celestron f6.3 Corrector-Reducer, Orion Variable Polarizing Filter, Celestron 94244 8" Solar Filter, Celstron 94009 Lens Shade, Celestron Vibration Suppression Pads, SkyPortal Wi-Fi Module
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#13

Post by bladekeeper » Thu Jan 16, 2020 4:09 am

I usually order things from Agena Astro but have had several excellent dealings with Highpoint as well. Word of mouth goes a long way in this hobby and it behooves the vendors to take care of their customers. If they don't care, they languish. :D

At the company I work for, customer service is taught, demonstrated, and part of the culture from the first day of employment. Customer service is alive and kicking, but sometimes you gotta go looking for it. We've been in business since 1871 and we do ok. :lol:
Bryan
Scopes: Apertura AD12 f/5; Celestron C6-R f/8; ES AR127 f/6.4; Stellarvue SV102T f/7; iOptron MC90 f/13.3; Orion ST80A f/5; ES ED80 f/6; Celestron Premium 80 f/11.4; Celestron C80 f/11.4; Unitron Model 142 f/16; Meade NG60 f/10
Mounts: Celestron AVX; Bresser EXOS-2; ES Twilight I; ES Twilight II; iOptron Cube-G; AZ3/wood tripod; Vixen Polaris
Binoculars: Pentax PCF WP II 10×50, Bresser Corvette 10×50, Bresser Hunter 16×50 and 8×40, Garrett Gemini 12×60 LW, Gordon 10×50, Apogee 20×100

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#14

Post by Lady Fraktor » Thu Jan 16, 2020 4:25 am

WahooMike wrote:
Thu Jan 16, 2020 2:57 am
chartram wrote:
Wed Jan 15, 2020 10:39 pm
Going from the AVX to the Atlas (in my case the NEQ6) was a game changer.
Mike
After reading into this, it appears the
Sky-Watcher EQ6-R Pro is a much better choice. But I might need to win the lottery first. Looks like I'll be sticking with my Alt mount for a while. #stacking
I was going to make another suggestion as the AVX is a solid mount but it will take no time with your gear to outgrow it.
Proper Telescopes: Antares 105 f/15, Celestron 150 f/8, Stellarvue NHNGDX 80 f/6.9, TAL 100RS f/10, TS 102 f/11, UR 70 f/10, Vixen ED115s f/7.7
Mounts: Celestron AS-GT, Celestron CG-5 w/ Argo Navis & tracking motor, SLT w/ pier & tripod mods, Manfrotto 028b w/ SV M2C, Mantrotto 055Pro w/ 128RC, TAL MT1C, Vixen SXP w/ HAL-130 & half pier
Diagonal: 2" A-P Maxbright, 2" Baader Herschel Wedge (P), 2" Zeiss/ Baader Amici Prism (DX2), 2" Orion Amici Prism, 2" Stellarvue DX, 2" TeleVue EverBrite
Eyepieces: Antares to Zeiss
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#15

Post by WahooMike » Thu Jan 16, 2020 5:23 pm

Lady Fraktor wrote:
Thu Jan 16, 2020 4:25 am
WahooMike wrote:
Thu Jan 16, 2020 2:57 am
chartram wrote:
Wed Jan 15, 2020 10:39 pm
Going from the AVX to the Atlas (in my case the NEQ6) was a game changer.
Mike
After reading into this, it appears the
Sky-Watcher EQ6-R Pro is a much better choice. But I might need to win the lottery first. Looks like I'll be sticking with my Alt mount for a while. #stacking
I was going to make another suggestion as the AVX is a solid mount but it will take no time with your gear to outgrow it.

Which mount would you suggest? Thanks.
Cheers!
- Mike (Go Hoos!)

Scope & EPs: NexStar 8SE, Baader Hyperion Zoom Mark IV 8-24 EP (72°)
Filters, Etc: Celestron f6.3 Corrector-Reducer, Orion Variable Polarizing Filter, Celestron 94244 8" Solar Filter, Celstron 94009 Lens Shade, Celestron Vibration Suppression Pads, SkyPortal Wi-Fi Module
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