Can't log-in or contact support from Chrome

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Bigzmey United States of America
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Can't log-in or contact support from Chrome

#1

Post by Bigzmey »


Yesterday everything was fine. Today, I can't get on TSS from Chrome. When

1) I type-in my user name and password
2) or click on the link 'reset password' and type in my email
3) or click on "Contact us" and fill in the form

All action above get "The submitted form was invalid. Try submitting again." response.

It happens on both my PC Win 10 desktop and my Galaxy S10e phone.

I can log-in and use forum just fine from Firefox.
Scopes: Stellarvue: SV102ED; Celestron: 9.25" EdgeHD, 8" SCT, 150ST, Onyx 80ED; iOptron: Hankmeister 6" Mak; SW: 7" Mak; Meade: 80ST.
Mounts: SW: SkyTee2, AzGTi; iOptron: AZMP; ES: Twilight I; Bresser: EXOS2; UA: MicroStar.
Binos: APM: 100-90 APO; Canon: IS 15x50; Orion: Binoviewer, LG II 15x70, WV 10x50, Nikon: AE 16x50, 10x50, 8x40.
EPs: Pentax: XWs & XFs; TeleVue: Delites, Panoptic & Plossls; ES: 68, 62; Vixen: SLVs; Baader: BCOs, Aspherics, Mark IV.
Diagonals: Baader: BBHS mirror, Zeiss Spec T2 prism, Clicklock dielectric; TeleVue: Evebrite dielectric; AltairAstro: 2" prism.
Filters: Lumicon: DeepSky, UHC, OIII, H-beta; Baader: Moon & SkyGlow, Contrast Booster, UHC-S, 6-color set; Astronomik: UHC.

Observing: DSOs: 3106 (Completed: Messier, Herschel 1, 2, 3. In progress: H2,500: 2180, S110: 77). Doubles: 2382, Comets: 34, Asteroids: 255
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Micke187 Sweden
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Re: Can't log-in or contact support from Chrome

#2

Post by Micke187 »


I got the same problem as you a.nd i send a message to Gordon how to fix the isssue and this is what he sent me. And the instructions worked for me.
On your computer, open Chrome.
At the top right, click More More and then Settings.
At the bottom, click Advanced.
Under "Privacy and security," click Site settings.
Click Cookies and then See all cookies and site data.
At the top right, search for the website's name.
To the right of the site, click Remove Remove
TS-optics photoline 115mm triplet + 1.0x flattener
Guiding: qhy5lll APM 50mm guidescope
Main camera: ASI1600MM pro +Starlight xpress filterwheel (Ha,OIII, SII ,LRGB baader filter)
Mount: heq5 Rowan mod
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Lady Fraktor Slovakia
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Re: Can't log-in or contact support from Chrome

#3

Post by Lady Fraktor »


Strangely enough, today is the first time I am not being logged out every couple of minutes.
Gordon just tweaked the cookies that Chrome uses so a bit more tweaking may be needed.
See Far Sticks: Antares Elita 103/1575, AOM FLT 105/1000, Bresser BV 127/1200, Nočný stopár 152/1200, Vyrobené doma 70/700, Stellarvue NHNG DX 80/552, TAL RS100/1000, Vixen SD115s/885
EQ: TAL MT-1, Vixen SXP, AXJ, AXD
Az/Alt: AYO Digi II/ Argo Navis, Stellarvue M2C/ Argo Navis
Tripods: Berlebach Planet (2), Uni 28 Astro, Report 372, TAL factory maple, Vixen ASG-CB90, Vixen AXD-TR102
Diagonals: Astro-Physics, Baader Amici, Baader Herschel, iStar Blue, Stellarvue DX, Takahashi prism, TAL, Vixen flip mirror
Eyepieces: Antares to Zeiss
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Juno16 United States of America
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Re: Can't log-in or contact support from Chrome

#4

Post by Juno16 »


I saw your message and I tried to log on with Google Chrome also. Unsuccessful as you were.

I just deleted my Google Chrome browsing data and was able to log on fine.

Thanks,
Jim
Jim

Scopes: Explore Scientific ED102 APO, Sharpstar 61 EDPH II APO, Samyang 135 F2 (still on the Nikon).
Mount: Skywatcher HEQ5 Pro with Rowan Belt Mod
Stuff: ASI EAF Focus Motor (x2), Orion 50mm Guide Scope, ZWO 30 mm Guide Scope, ASI 220mm min, ASI 120mm mini, Stellarview 0.8 FR/FF, Sharpstar 0.8 FR/FF, Mele Overloock 3C.
Camera/Filters/Software: ASI 533 mc pro, ASI 120mm mini, Orion SSAG, IDAS LPS D-1, Optolong L-Enhance, ZWO UV/IR Cut, N.I.N.A., Green Swamp Server, PHD2, Adobe Photoshop CC, Pixinsight.
Dog and best bud: Jack
Sky: Bortle 6-7
My Astrobin: https://www.astrobin.com/users/Juno16/
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Re: Can't log-in or contact support from Chrome

#5

Post by AntennaGuy »


Well, I had basically the same problem, and it was while using Firefox as my browser, earlier today. I cleared all history, closed Firefox, restarted Firefox, and then was able to log in.
* Meade 323 refractor on a manual equatorial mount.
* Celestron C6 SCT on a Twilight 1 Alt-Az mount
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Re: Can't log-in or contact support from Chrome

#6

Post by sdbodin »


I have had no problems on Chrome at all. But, I'm using Win 8.1, never get the latest, scope computer still on Win XP.

Steve
Scopes; Meade 16 LX200, AT80LE, plus bunch just sitting around gathering dust
Cameras; Atik 460ex mono, Zwo ASI1600MC-cool, QHY5L-II color and mono
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Bigzmey United States of America
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Re: Can't log-in or contact support from Chrome

#7

Post by Bigzmey »


Thanks everyone! Clearing browsing history has worked and I can get back from Chrome.

You should have seeing me sweating earlier, when I could not get on. :lol:
Scopes: Stellarvue: SV102ED; Celestron: 9.25" EdgeHD, 8" SCT, 150ST, Onyx 80ED; iOptron: Hankmeister 6" Mak; SW: 7" Mak; Meade: 80ST.
Mounts: SW: SkyTee2, AzGTi; iOptron: AZMP; ES: Twilight I; Bresser: EXOS2; UA: MicroStar.
Binos: APM: 100-90 APO; Canon: IS 15x50; Orion: Binoviewer, LG II 15x70, WV 10x50, Nikon: AE 16x50, 10x50, 8x40.
EPs: Pentax: XWs & XFs; TeleVue: Delites, Panoptic & Plossls; ES: 68, 62; Vixen: SLVs; Baader: BCOs, Aspherics, Mark IV.
Diagonals: Baader: BBHS mirror, Zeiss Spec T2 prism, Clicklock dielectric; TeleVue: Evebrite dielectric; AltairAstro: 2" prism.
Filters: Lumicon: DeepSky, UHC, OIII, H-beta; Baader: Moon & SkyGlow, Contrast Booster, UHC-S, 6-color set; Astronomik: UHC.

Observing: DSOs: 3106 (Completed: Messier, Herschel 1, 2, 3. In progress: H2,500: 2180, S110: 77). Doubles: 2382, Comets: 34, Asteroids: 255
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515bonner United States of America
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Re: Can't log-in or contact support from Chrome

#8

Post by 515bonner »


Had the same problem with Firefox and after using similar process as what Gordon suggested, all is well in the Land of Oz
Back home now in Firefox.

Rob
14.5" f/5.3 Starmaster with Sky Commander XP4 | 9.25" Celestron SCT | 8" f/7 Starmaster (only 5 made) with Sky Commander V3
6" f/12 Orion 150mm Mak | 4" f/9 Celestron Refractor (Vixen) | 80mm f4 unbranded refractor
iOptron CEM40 | iOptron Cube Pro
Large Assortment of Nagler and Konig Eyepieces | ZWO ASI290MC & ZWO ASI120MM-s Cameras

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Re: Can't log-in or contact support from Chrome

#9

Post by kt4hx »


I've had no issues of being kicked out using Firefox. Interesting that some do and some don't with Chrome.
Alan

Scopes: Astro Sky 17.5 f/4.5 Dob || Apertura AD12 f/5 Dob || Zhumell Z10 f/4.9 Dob ||
ES AR127 f/6.5 || ES ED80 f/6 || Apertura 6" f/5 Newtonian
Mounts: ES Twilight-II and Twilight-I
EPs: AT 82° 28mm UWA || TV Ethos 100° 21mm and 13mm || Vixen LVW 65° 22mm ||
ES 82° 18mm || Pentax XW 70° 10mm, 7mm and 5mm || barlows
Filters (2 inch): DGM NPB || Orion Ultra Block, O-III and Sky Glow || Baader HaB
Primary Field Atlases: Uranometria All-Sky Edition and Interstellarum Deep Sky Atlas
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"Astronomers, we look into the past to see our future." (me)
"Seeing is in some respect an art, which must be learnt." (William Herschel)
"What we know is a drop, what we don't know is an ocean." (Sir Isaac Newton)
"No good deed goes unpunished." (various)
Some people without brains do an awful lot of talking, don't you think?” (Scarecrow, The Wonderful Wizard of Oz)
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Re: Can't log-in or contact support from Chrome

#10

Post by kt4hx »


Obviously I should not have spoken up. Once I did, then I get kicked out and had to clear my cache in Firefox. Oy!
Alan

Scopes: Astro Sky 17.5 f/4.5 Dob || Apertura AD12 f/5 Dob || Zhumell Z10 f/4.9 Dob ||
ES AR127 f/6.5 || ES ED80 f/6 || Apertura 6" f/5 Newtonian
Mounts: ES Twilight-II and Twilight-I
EPs: AT 82° 28mm UWA || TV Ethos 100° 21mm and 13mm || Vixen LVW 65° 22mm ||
ES 82° 18mm || Pentax XW 70° 10mm, 7mm and 5mm || barlows
Filters (2 inch): DGM NPB || Orion Ultra Block, O-III and Sky Glow || Baader HaB
Primary Field Atlases: Uranometria All-Sky Edition and Interstellarum Deep Sky Atlas
---------------------------------------------------------------------------
"Astronomers, we look into the past to see our future." (me)
"Seeing is in some respect an art, which must be learnt." (William Herschel)
"What we know is a drop, what we don't know is an ocean." (Sir Isaac Newton)
"No good deed goes unpunished." (various)
Some people without brains do an awful lot of talking, don't you think?” (Scarecrow, The Wonderful Wizard of Oz)
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Re: Can't log-in or contact support from Chrome

#11

Post by JayTee »


This was my PITA episode for the day!

JT
∞ Primary Scopes: #1: Celestron CPC1100 #2: 8" f/7.5 Dob #3: CR150HD f/8 6" frac
∞ AP Scopes: #1: TPO 6" f/9 RC #2: ES 102 f/7 APO #3: ES 80mm f/6 APO
∞ G&G Scopes: #1: Meade 102mm f/7.8 #2: Bresser 102mm f/4.5
∞ Guide Scopes: 70 & 80mm fracs -- The El Cheapo Bros.
∞ Mounts: iOptron CEM70AG, SW EQ6, Celestron AVX, SLT & GT (Alt-Az), Meade DS2000
∞ Cameras: #1: ZWO ASI294MC Pro #2: 662MC #3: 120MC, Canon T3i, Orion SSAG, WYZE Cam3
∞ Binos: 10X50,11X70,15X70, 25X100
∞ EPs: ES 2": 21mm 100° & 30mm 82° Pentax XW: 7, 10, 14, & 20mm 70°

Searching the skies since 1966. "I never met a scope I didn't want to keep."

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Gordon United States of America
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Re: Can't log-in or contact support from Chrome

#12

Post by Gordon »


JayTee wrote: Sat Jan 18, 2020 2:30 am This was my PITA episode for the day!

JT
Wanna try coding the Gallery fixes so we can update the forum to 3.3? :lol: :lol: :lol:
Gordon
Scopes: Explore Scientific ED80CF, Skywatcher 200 Quattro Imaging Newt, SeeStar S50 for EAA.
Mounts: Orion Atlas EQ-g mount & Skywatcher EQ5 Pro.
ZWO mini guider.
Image cameras: ZWO ASI1600 MM Cool, ZWO ASI533mc-Pro, ZWO ASI174mm-C (for use with my Quark chromosphere), ZWO ASI120MC
Filters: LRGB, Ha 7nm, O-III 7nm, S-II 7nm
Eyepieces: a few.
Primary software: Cartes du Ciel, N.I.N.A, StarTools V1.4.

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Re: Can't log-in or contact support from Chrome

#13

Post by JayTee »


I hear ya. In case you're interested, it was only a pita bread sized PITA.

Cheers,
JT
∞ Primary Scopes: #1: Celestron CPC1100 #2: 8" f/7.5 Dob #3: CR150HD f/8 6" frac
∞ AP Scopes: #1: TPO 6" f/9 RC #2: ES 102 f/7 APO #3: ES 80mm f/6 APO
∞ G&G Scopes: #1: Meade 102mm f/7.8 #2: Bresser 102mm f/4.5
∞ Guide Scopes: 70 & 80mm fracs -- The El Cheapo Bros.
∞ Mounts: iOptron CEM70AG, SW EQ6, Celestron AVX, SLT & GT (Alt-Az), Meade DS2000
∞ Cameras: #1: ZWO ASI294MC Pro #2: 662MC #3: 120MC, Canon T3i, Orion SSAG, WYZE Cam3
∞ Binos: 10X50,11X70,15X70, 25X100
∞ EPs: ES 2": 21mm 100° & 30mm 82° Pentax XW: 7, 10, 14, & 20mm 70°

Searching the skies since 1966. "I never met a scope I didn't want to keep."

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Graeme1858 Great Britain
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Re: Can't log-in or contact support from Chrome

#14

Post by Graeme1858 »


The https://clear-my-cache.com/en/windows.html option didn't work for me, it just sat spinning the spinny thing.

But https://www.ccleaner.com/ccleaner?sourc ... liEALw_wcB worked nicely. I use it regurlary.

Regards

Graeme
______________________________________________
Celestron 9.25 f10 SCT, f6.3FR, CGX mount.
ASI1600MM Pro, ASI294MC Pro, ASI224MC
ZWO EFW, ZWO OAG, ASI220MM Mini.
APM 11x70 ED APO Binoculars.

https://www.averywayobservatory.co.uk/
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Re: Can't log-in or contact support from Chrome

#15

Post by Mac »


If you're using Safari on a Mac - follow these steps

• Select Preferences from the Safari menu
• Click on the Privacy tab
• Click on the Manage Website Data button
• Enter sky searchers in the Find field
• Select theskysearchers.com in the list click the Remove button

Screen Shot 2020-01-18 at 12.18.51 PM.png
Screen Shot 2020-01-18 at 12.19.17 PM.png
Steve

Scopes : Explore Scientific ED102 Triplet APO - Radian Raptor Triplet APO - Orion 50mm
Mount : AVX EQ | Software : KStars - EKOS - Stellar OS | Cameras : ZWO ASI533MC ASI1600MM ASI120MM-mini
CPU : Mac Studio, iMac - Kstars-Ekos on Raspberry Rpi4/RPi5 | Misc : Thousand Oaks dew controller - DewNot straps - Optolong L-enhance - ZWO EAF
Image Processing : PixInsight - LightRoom - Photoshop - macOS 14 - Windows 11
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