Customer service/ manufacturing defect/warranty

Discuss Orion telescopes
Post Reply
Shabadoo
Orion Spur Ambassador
Articles: 0
Offline
Posts: 825
Joined: Wed May 15, 2019 4:27 am
4
Location: Mount Pocono, Pa, Usa
Status:
Offline

TSS Awards Badges

Customer service/ manufacturing defect/warranty

#1

Post by Shabadoo »


I'm very impressed with the customer service department.
At first I noticed I was missing a cable during unboxing. Turned out it was unnecessary.

After using my scope 8 times a leg height adjustment screw HOLE went stripped.
They are sending me a leg.

Of course, an old man turning a butterfly bolt shouldn't have resulted in the HOLE being stripped out.
I was gonna have issues putting blocks of wood under the legs for next how many years, after spending over a G.
Jeff
Dad Joke King (ask my kids); Cereal killer
Orion Skyview pro 8 f5.
Binos: Polaris/wingspan 8x42 Ed/HD
Post Reply

Create an account or sign in to join the discussion

You need to be a member in order to post a reply

Create an account

Not a member? register to join our community
Members can start their own topics & subscribe to topics
It’s free and only takes a minute

Register

Sign in

Return to “Orion telescopes”